Frequently Asked Questions

General questions

For which occasions is a DreamyTales book suitable as a gift?

Our products are the perfect gift for everyone you love – whetherMom, dad, partner, child, best friend, or even your pet.

Regardless of whetherBirthday,anniversary,Mother's or Father's Day,Christmasor simply as a loving surprise in between – with DreamyTales you can capture the most precious memories with these people and turn them into a gift that truly comes from the heart.

And the best part: You design everything yourself – with your own words, real moments, and even personal pictures. Emotional, individual, unforgettable.

What is the delivery time at DreamyTales?

We usually deliver your personal DreamyTales book within3 to 5 working daysto your home.

Need some time to select photos or refine your text? No problem. You can choose the printing time yourself – we'll wait to start production until you approve your work. This way, you can design at your own pace – and rest assured that your gift won't be sent until it's truly ready to touch hearts.

How much does shipping cost at DreamyTales?

Nothing at all. 😊 TheShipping is always free with us– no matter whether you order a book, an expansion or another heartfelt gift.

We want you to be able to focus fully on what really matters: your words, your story, your connection. We'll take care of everything else—including postage. 📦✨

What does DreamyTales do?

DreamyTales helps youperfect giftto create – personal, emotional, and unforgettable. With us, you can create unique gifts that move people to tears. Usually in the form of personalized books that tell your most beautiful shared memories: the story of your love, a thank you to mom, or an adventure with dad and child.

Our books are more than just pages of text – they areAppreciation in printYou capture what is often lost in everyday life: small gestures, big feelings, special moments. And that's exactly what makes our gifts so special. Because you're not giving just anything. You're giving something that shows:

"I was thinking about you. About us. About our history."

A DreamyTales gift is always:

♥️ A tribute to your time together,

♥️ An expression of your love, gratitude and connection

♥️ Unique because it tells exactly your story.

This makes it probably the most personal gift you can give.

What makes a gift from DreamyTales different from other gifts?

A gift from DreamyTales is not just any object – it is aunusual, unique giftthat you completelydesign yourselfUnlike traditional gifts such as flowers, vouchers or perfume, which are often impersonal and quickly forgotten, DreamyTales creates a truly unique gift: aemotional book full of memories, thoughts, pictures and personal words.

If you are aBirthday present for mom, aromantic anniversary gift, aspecial gift for dad, or simply aindividual gift for someone you care aboutare looking for – with us you can create something that is unique.

You choose the story, tell of shared moments, add your own pictures (which we turn into loving illustrations), and write texts that truly come from you. This turns a simple gift into apersonal experience, which shows:“I’ve really been thinking about it.”

DreamyTales is perfect for those who don’t just want to give “anything” – but acreate an unforgettable giftthat touches emotions, captures memories and honors the recipient.

In short: If you are acreate a unique birthday giftIf you want something that really matters, then you'll find exactly what you're looking for at DreamyTales. Personal, touching, special.

How individual are DreamyTales gifts really?

Our gifts are as individual as the people you create them for—because they come from your hand, your memories, your thoughts. To help you capture all of this, we support you every step of the way:

We have developed an editor that makes it easy for you toMemories, photos, feelings and everything you always wanted to say, into a very personal gift.

Our team in Cologne knows how precious memories are—because they're what truly lasts. That's why we founded DreamyTales: to help you capture these special moments and transform them into a gift that touches and connects.

We use artificial intelligence – not to replace you, but toenable.

Our AI empowers you to express things you might not have the words for. It helps you transform images from your world into emotional illustrations. And it adapts to you—not the other way around.

AI at DreamyTales means more personality, not less.It is your tool – so that you can create the most beautiful gift you can give someone: one that shows how much they really mean to you.

How can I express my feelings, appreciation or birthday wishes and turn them into a gift?

Sometimes the right words are missing – yet you feel so much: love, gratitude, connection. This is exactly where we come in. We help you express everything you want to say.into a gift that touches.

In our editor, you can easily write down your thoughts, capture shared memories, insert photos, and formulate personal messages. The result is a book thatmakes your feelings visible and tangible– as a birthday present, thank you or declaration of love.

Our goal is to help you get truly close to a loved one – with words, pictures and moments that belong only to you.

DreamyTales is more than just a beautiful product. It is a wayto show appreciation, without having to find many words. A way to touch someone, to make them smile – and maybe even cry. Because what could be more personal than a gift that says:

"I've been thinking about you. About everything you mean to me."

What is the return policy at DreamyTales?

We want you and the person receiving the gift to be completely happy with your DreamyTales book. That's why we offer you a30-day return policy– without any ifs or buts.

So if something doesn't work out or you change your mind, feel free to contact us. We'll find a solution together – we promise.

Ordering & Processing

How do I design a book?

It's easy: In just three steps, you can transform your story into a truly personalized book. Our configurator will guide you through the process – you don't need to be a tech expert.

Whether it's names, appearance, or special memories—you can customize everything. In the video below, we'll show you step by step how to design your book.

How can I edit my order?

After your order, you will get access to the DreamyHub – our lovingly designed customer portal.

There, you can review your order at your leisure, adjust images and text, upload new photos, or change any details that are important to you. This video shows you how it works:

How do I change the images?

Once you've ordered, you can view all of your book's images in full size in DreamyHub —and easily customize them. Simply click "Change Image" —enter your desired image, and we'll automatically generate a new one for you.

Would you rather use your own photo? That's no problem either – you can upload your own images at any time. We'll show you exactly how in the video below.

How do I change the text?

You can change every word in your book in DreamyHub . Simply click "Change Text," enter what you want to say, and your personalized text will be automatically added. You can even add your own text if you like. This way, your book will be exactly the way you want it.

In the video below we show you how easy it is.

How do I change the language?

You can have your book translated into any language in the world. Simply click "Change Text" after ordering in DreamyHub and enter the language you'd like your book in. Whether English, Spanish, Turkish, or any other language—your personalized book will be automatically translated for you.

In the video below we show you how it works.

How do I change the print date?

By default, we print your book 48 hours after your order – so there is enough time for final changes.

If you need more time, that's no problem: You can easily postpone the print date in DreamyHub. Simply select when you want your book to be printed, and we'll adapt to your needs. In the video below, we'll show you how to change the print date.

What are extensions?

With extensions, you get new pages for your existing book on relevant topics. We'll then send you new pages that you can insert into your existing book. The video below shows you how this works.

What are milestones?

Milestones allow you to make your DreamyTales book even more personal and longer. A milestone is a special experience from your life – for example, your last vacation, your first trip to the movies together, or moving into your first apartment.

If you specify such moments in the editor, we'll use AI to transform them into lovingly designed book pages—with personalized text and a matching illustration. Each milestone becomes a unique chapter in your story.

The more milestones you include, the longer and more unique your book will be. This way, each page becomes a truly personal keepsake. Check out this video:

Do I have to save my changes?

It depends on whether you have already completed your order or not:

If you've already ordered, you don't need to save anything. We automatically save all your entries – text, images, and personalizations are retained and can be edited again in DreamyHub at any time.

If you haven't placed an order yet, your entries will only be saved locally in the same browser. This means that if you close the window and reopen it later in the same browser, your details will still be there. However, if you use a different browser or device, your changes will no longer be available.

Our tip: Complete your order as soon as possible so that everything is saved securely – and you can continue working on your book at any time.